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Recognize Your ‘Star’ Co-Workers
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Recognize Your ‘Star’ Co-Workers

SMH’s longstanding Star/CareGram program is a great way for employees, patients and family to send kudos to team members who provide exceptional service and care.

Staff members earn 3 points for each Star/CareGram they receive, and can redeem their accumulated points for a variety of rewards.

Earlier this year, the SMH-Sarasota Campus joined the SMH-Venice Campus in offering a digital version of StarGrams.

How to send a Star/CareGram:

• Star/CareGram business cards with a QR code are available in patient care areas and in patient admission folders at our two hospital campuses. The forms also are available on PULSE (internal network only) and on smh.com.

• Patients, family and team members can scan the QR code with their smartphones to access and complete the online StarGram form. Please note: There are separate QR codes and forms for the SMH-Sarasota and SMH-Venice campuses. The completed form will automatically be sent to managers for their review/approval.

• Nursing leaders can submit CareGrams using an IPad software tool during rounding in patient care areas — this process has not changed.

How to redeem a Star/CareGram for rewards:

• Employees will receive a notification via their SMH email each time they receive a StarGram or CareGram. The email notification will include the employee’s total number of points earned to date, and a link to an online form to redeem points for rewards.

• Rewards include a range of SMH-branded apparel and gifts, as well as vouchers to cafés and Gift Shops at each hospital campus.

• Employees will be notified via email when their reward is ready to be picked up at their hospital campus Gift Shop.

For more information and links to StarGram forms:

For more information, go to the Star/CareGram site on PULSE, under “Department Sites.” Here’s the link: http://pulse/dept/s/stargrams/Site%20Pages/Home.aspx (internal network only). The online Star/CareGram submission forms and prize redemption forms are also posted on this site.

Patients and family can find the StarGram form on SMH’s external website; go to https://www.smh.com/Home/Contact-Us/Customer-Service.

StarGram businesses cards with QR codes also are available in areas throughout the 2 hospitals.

Future phases of the program’s rollout will add more off-site locations.